top of page

Privacy policy

Last updated: 16/08/2025

 

 

1. Introduction

 

Alchemia (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website [your website URL] (the “Site”) or interact with us.

 

By using our Site, you agree to the terms of this Privacy Policy.

 

 

2. Information We Collect

 

We may collect the following types of personal information:

 

  • Contact Information: Name, email address, phone number (e.g., when you fill out a contact form or subscribe to our newsletter).

  • Transactional Information: Information related to purchases, bookings, or event registrations.

  • Technical Information: IP address, browser type, operating system, referring URLs, device information.

  • Usage Data: Information about how you use and navigate our Site (pages visited, links clicked, etc.).

  • Cookies and Tracking: Data collected through cookies, pixels, and similar technologies.

 

 

3. How We Use Your Information

 

We use your information to:

 

  • Respond to your inquiries and provide customer support.

  • Process orders, bookings, and payments.

  • Send you newsletters, promotions, and updates (if you have opted in).

  • Improve the functionality, security, and performance of our Site.

  • Comply with legal requirements.

 

 

4. Legal Basis for Processing (EU/UK Users)

 

If you are located in the European Union or United Kingdom, we process your personal data based on:

 

  • Your consent (e.g., for marketing emails).

  • The necessity to perform a contract (e.g., processing an order).

  • Our legitimate interests (e.g., to improve our services).

  • Compliance with legal obligations.

 

 

5. Sharing Your Information

 

We do not sell your personal information.

We may share your data with:

 

  • Service providers who help us operate our website and services (e.g., payment processors, email providers).

  • Legal authorities when required by law.

  • Third parties in connection with a business transaction (e.g., merger, acquisition).

 

 

6. Cookies & Tracking Technologies

 

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver targeted ads.

You can manage or disable cookies through your browser settings. Note that some features of the Site may not function properly without cookies.

 

 

7. Data Retention

 

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

 

 

8. Your Rights

 

Depending on your location, you may have the right to:

 

  • Access, update, or delete your personal data.

  • Withdraw your consent at any time.

  • Object to certain types of processing.

  • Lodge a complaint with your local data protection authority.

 

To exercise your rights, contact us at [Your Contact Email].

 

 

9. Security

 

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

 

 

10. Third-Party Links

 

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

 

 

12. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us at:

 

Alchemia 

Amerikalei 139 bus1

2000 Antwerpen 

VAT BE1018795552

​

Email: info@alchemia.be

Phone: +32 470 987 157

bottom of page